Frequently asked questions
Q: Is there a charge to set up my embroidered design?
A: No there are no set up charges for originating your logo. All we ask is that on your first order is that you please no less than ten garments.
Q: Will I have to pay set up costs on future orders?
A: No, set up costs only apply to your first order.
Q: Is there a set up cost for printed designs?
A: Yes there is a one off cost of £19.95 per colour per design (Screen charge). You only pay these costs on your first order. If you all ready have your design set up with us tick the box saying “This is an existing design that you have printed before” you will then not be charged for the setup cost. Where a colour is being printed onto a coloured or dark garment we will use “flash” screens as a base to give you the best result. This will incur a second screen charge and is well worth the finished result.
Q: Does the cost of my products include my design/logo?
A: The first prices you see are for plain garments. Once you have entered your design options using our five step order process the prices shown will include the garment embroidered or printed with your designs. Some of our garments have an inclusive offer where one logo embroidered will be included. This will be clearly stated.
Q: Can we have more than one logo on our clothing?
A: Yes, please follow our 5 step order process to select the number of embroidered or printed designs required. We would be delighted to discuss these options with you.
Q: Can we see the designs before they are applied to our order?
A: Yes, for embroidered designs we email and post you an embroidered sample to approve, for printed orders we post or e-mail you a full size colour proof to approve. We can not proceed with your order without your emailed consent.
Q: Are there any other costs involved?
A: The only other costs are VAT & a delivery cost if applicable.
Q: Can we order plain clothing without any embroidery or printing?
A: Yes please select no for step one and step two when ordering.
Q: How many colours can we have in our design?
A: For embroidered designs 15 colours, for printed designs 8 colours or full colour if required. Full colour quotes are subject to sight.
Q: What are your delivery times?
A: Our standard delivery times are 10-14 working days; we can complete orders quicker than this if needed, please contact us for details so we can accommodate these for you. Some lead times may incur “rush charges”, these are to cover extra carriage and small order charges we may incur on your behalf to fulfil the order in your timescale required.
Q: What formats can we send our artwork in?
A: For embroidered designs we can accept artwork in the following formats, Bmp, Jpeg, Tiff, EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator.
For Screen Printed designs we can accept artwork in the following formats: EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator, Tiff, high resolution jpeg or bmp file or any other vector format. If you are not sure just send us what you have and we will let you know if its suitable.
